Technical Communication Unbound: Knowledge Work, Social Media, and Emergent Communicative Practices - Ferro, Toni and Zachry, Mark (Technical Communication Quarterly, 2014)
https://katalog.adlr.link/Record/ai-49-aHR0cDovL2R4LmRvaS5vcmcvMTAuMTA4MC8xMDU3MjI1Mi4yMDE0Ljg1MDg0Mw