Strategies of control: workers’ use of ICTs to shape knowledge and service work - Ticona, Julia (Information, Communication & Society, 2015)
https://katalog.adlr.link/Record/ai-49-aHR0cDovL2R4LmRvaS5vcmcvMTAuMTA4MC8xMzY5MTE4eC4yMDE1LjEwMTI1MzE