@article{ ai-49-aHR0cDovL2R4LmRvaS5vcmcvMTAuMTE3Ny8xMDUwNjUxOTE4Nzk4Njc0, title = {Facial Expressions and Verbal Response Strategies in Postcrisis Communication}, journal = {Journal of Business and Technical Communication}, volume = {33}, number = {1}, pages = {91-111}, author = {Yao, Hui-Chung and Lai, Yu-Bin}, publisher = {SAGE Publications}, year = {2019}, issn = {1050-6519}, issn = {1552-4574}, language = {English}, url = {http://dx.doi.org/10.1177/1050651918798674}, url = {https://katalog.adlr.link/Record/ai-49-aHR0cDovL2R4LmRvaS5vcmcvMTAuMTE3Ny8xMDUwNjUxOTE4Nzk4Njc0} }