Communication Challenges in the Hospital Setting : A Comparative Case Study of Hospitalists’ and Pat... A Comparative Case Study of Hospitalists’ and Patients’ Perceptions

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Bibliographische Detailangaben
Beteiligte: Burleson, Debra
In: Journal of Business and Technical Communication, 28, 2014, 2, S. 187-221
veröffentlicht:
SAGE Publications
Medientyp: Artikel, E-Artikel

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weitere Informationen
Umfang: 187-221
ISSN: 1050-6519
1552-4574
DOI: 10.1177/1050651913513901
veröffentlicht in: Journal of Business and Technical Communication
Sprache: Englisch
Schlagwörter:
Kollektion: SAGE Publications (CrossRef)
Inhaltsangabe

<jats:p> Hospitals have encountered significant changes since implementing the hospitalist model. The changes have been most prevalent in the communication between patients, primary care physicians, specialists, and hospitalists. This comparative case study examines hospitalists’ and patients’ perceptions of communication challenges. During interviews, hospitalists reported that most of their communication challenges related to patients and their families. But during group sessions, hospitalists reported that less than one third of their communication challenges related to patients and their families. A comparison of patients’ and hospitalists’ perceptions demonstrates that there are critical gaps in patient education that affect patients’ care and their trust in their caregivers. </jats:p>