Beteiligte: | |
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In: | Business Communication Quarterly, 60, 1997, 2, S. 38-50 |
veröffentlicht: |
SAGE Publications
|
Medientyp: | Artikel, E-Artikel |
Umfang: | 38-50 |
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ISSN: |
1552-4191
1080-5699 |
DOI: | 10.1177/108056999706000204 |
veröffentlicht in: | Business Communication Quarterly |
Sprache: | Englisch |
Schlagwörter: | |
Kollektion: | SAGE Publications (CrossRef) |
<jats:p> Regarding explanation in negative messages, this article makes two innovative suggestions for presentation in the classroom and in textbooks of business communication: (1) Providing a reasonable explanation is the sender's moral obligation; receiving such explanation is a natural right of the target. (2) Explanation should be consciously generated and presented on two levels: general (macro) and specific (micro). Such presentation has at least two advantages: explanation on the general level ties the message to its wider con text or even with the human condition itself; explanation on the specific level connects it with the target's unique situation. </jats:p> |