Pin It : Exploring How Professional Sports Organizations Use Pinterest as a Communications and Relat... Exploring How Professional Sports Organizations Use Pinterest as a Communications and Relationship-Marketing Tool

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Bibliographische Detailangaben
Beteiligte: Hambrick, Marion E., Kang, Sun J.
In: Communication & Sport, 3, 2015, 4, S. 434-457
veröffentlicht:
SAGE Publications
Medientyp: Artikel, E-Artikel

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weitere Informationen
Umfang: 434-457
ISSN: 2167-4795
2167-4809
DOI: 10.1177/2167479513518044
veröffentlicht in: Communication & Sport
Sprache: Englisch
Schlagwörter:
Kollektion: SAGE Publications (CrossRef)
Inhaltsangabe

<jats:p> The social media platform Pinterest has emerged as a popular virtual space to showcase content found online (Hempel, 2012). Encouraging users to “pin” and comment on content featuring sports-related activities, athletes, and merchandise, Pinterest presents an opportunity for sports organizations looking to connect and build communities with fans. This study employed the relationship-marketing conceptual framework (Grönroos, 2004) to examine how four North American professional sports leagues used Pinterest over a 1-year time period to communicate as well as encourage engagement and interaction with fans. The longitudinal content analysis and chi-square analyses of 24,156 pins revealed the sports teams used Pinterest to promote the fan group experience, provide team and game information, and sell team-related merchandise. Theoretical and practical implications will be discussed, including recommendations for sports organizations seeking to engage their fans and communicate online. </jats:p>