Beteiligte: | |
---|---|
In: | Journal of Technical Writing and Communication, 39, 2009, 2, S. 177-194 |
veröffentlicht: |
SAGE Publications
|
Medientyp: | Artikel, E-Artikel |
Umfang: | 177-194 |
---|---|
ISSN: |
0047-2816
1541-3780 |
DOI: | 10.2190/tw.39.2.d |
veröffentlicht in: | Journal of Technical Writing and Communication |
Sprache: | Englisch |
Schlagwörter: | |
Kollektion: | SAGE Publications (CrossRef) |
<jats:p> With the rise of Web pages providing interactive support for problem-solving or providing large amounts of information on which a person is expected to act, designers and writers need to consider how a person interacts with increasingly complex information-rich environments and how they intend to use the information. This article examines some of the theory underlying why people make errors early in the problem-solving process when they form an intention. Since these errors are cognitively-based and occur before any physical action, it is harder to analyze their cause or incorporate changes to reduce them in a design. It examines factors which contribute to user errors and which designers and writers must consider to produce documents which reduce user errors in forming intentions. </jats:p> |