Spence, P R.(2016). Social media and corporate reputation during crises: The viability of video-sharing websites for providing counter-messages to traditional broadcast news. Journal of Applied Communication Research, 44(3), 199-215. doi:10.1080/00909882.2016.1192289

Spence, Patric R. "Social Media and Corporate Reputation During Crises: The Viability of Video-sharing Websites for Providing Counter-messages to Traditional Broadcast News". Journal of Applied Communication Research, 44.3 ( 2016 ): 199-215.