Ebesu Hubbard, A S.(2013). Effects of Timing and Sincerity of an Apology on Satisfaction and Changes in Negative Feelings During Conflicts. Western Journal of Communication, 77(3), 305-322. doi:10.1080/10570314.2013.770160
MLA CitationEbesu Hubbard, Amy S. "Effects of Timing and Sincerity of an Apology On Satisfaction and Changes in Negative Feelings During Conflicts". Western Journal of Communication, 77.3 ( 2013 ): 305-322.
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