| Title: | The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development; |
|---|---|
| Authors and Corporations: | , |
| In: | Psychology and Marketing, 14, 1997, 8, p. 737-764 |
| published: |
Wiley
|
| Media Type: | Article, E-Article |
| Physical Description: | 737-764 |
|---|---|
| ISSN: |
0742-6046
1520-6793 |
| DOI: | 10.1002/(sici)1520-6793(199712)14:8<737::aid-mar2>3.3.co;2-z |
| published in: | Psychology and Marketing |
| Language: | Undetermined |
| Subjects: | |
| Collection: | Wiley (CrossRef) |