Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees

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Bibliographic Details
Authors and Corporations: Dutta, Sujay, Guha, Abhijit, Biswas, Abhijit, Grewal, Dhruv
In: Journal of the Academy of Marketing Science, 47, 2019, 3, p. 417-437
published:
Springer Science and Business Media LLC
Media Type: Article, E-Article

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further information
Physical Description: 417-437
ISSN: 0092-0703
1552-7824
DOI: 10.1007/s11747-017-0522-0
published in: Journal of the Academy of Marketing Science
Language: English
Subjects:
Collection: Springer Science and Business Media LLC (CrossRef)