Williams, K C.(1985). Communication Style in the Salesperson-Customer Dyad. Journal of Marketing Research, 22(4), 434-442. doi:10.1177/002224378502200408
MLA CitationWilliams, Kaylene C. "Communication Style in the Salesperson-Customer Dyad". Journal of Marketing Research, 22.4 ( 1985 ): 434-442.
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