Testing a Dual-Process Theory of Supportive Communication Outcomes: How Multiple Factors Influence O...

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Bibliographic Details
Title: Testing a Dual-Process Theory of Supportive Communication Outcomes: How Multiple Factors Influence Outcomes in Support Situations;
Authors and Corporations: Holmstrom, Amanda J., Bodie, Graham D., Burleson, Brant R., McCullough, Jennifer D., Rack, Jessica J., Hanasono, Lisa K., Rosier, Jennifer G.
In: Communication Research, 42, 2015, 4, p. 526-546
published:
SAGE Publications
Media Type: Article, E-Article

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further information
Physical Description: 526-546
ISSN: 1552-3810
0093-6502
DOI: 10.1177/0093650213476293
published in: Communication Research
Language: English
Subjects:
Linguistics and Language
Language and Linguistics
Communication
Collection: SAGE Publications (CrossRef)
Table of Contents

<jats:p> To test a recently proposed dual-process theory of supportive communication outcomes, participants ( N = 328) assumed they had experienced a mildly or moderately problematic situation. They then evaluated supportive messages varying in person centeredness, purportedly provided by either an acquaintance or a friend. Participants’ perceived support availability (PSA) was also assessed. As predicted, the recipient factor (PSA) individually and in conjunction with the contextual factor (problem severity) moderated the effect of the message factor (message person centeredness) on helpfulness evaluations. Modest support was observed for the hypothesis that the source factor (friend vs. acquaintance) influences evaluations when messages are processed less extensively. Implications for the dual-process theory of supportive communication outcomes are discussed. </jats:p>