Passera, S.(2018). Flowcharts, Swimlanes, and Timelines : Alternatives to Prose in Communicating Legal–Bureaucratic Instructions to Civil Servants: Alternatives to Prose in Communicating Legal–Bureaucratic Instructions to Civil Servants. Journal of Business and Technical Communication, 32(2), 229-272. doi:10.1177/1050651917746459
MLA CitationPassera, Stefania. "Flowcharts, Swimlanes, and Timelines : Alternatives to Prose in Communicating Legal–Bureaucratic Instructions to Civil Servants: Alternatives to Prose in Communicating Legal–Bureaucratic Instructions to Civil Servants". Journal of Business and Technical Communication, 32.2 ( 2018 ): 229-272.
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