| Title: | Mapping Use, Storytelling, and Experience Design : User-Network Tracking as a Component of Usability and Sustainability; User-Network Tracking as a Component of Usability and Sustainability |
|---|---|
| Authors and Corporations: | |
| In: | Journal of Business and Technical Communication, 32, 2018, 2, p. 198-228 |
| published: |
SAGE Publications
|
| Media Type: | Article, E-Article |
| Physical Description: | 198-228 |
|---|---|
| ISSN: |
1050-6519
1552-4574 |
| DOI: | 10.1177/1050651917746708 |
| published in: | Journal of Business and Technical Communication |
| Language: | English |
| Subjects: | |
| Collection: | SAGE Publications (CrossRef) |
<jats:p>Framed around three different antenarratives about system development, this article builds on established user-centered theories to present a mixed-method approach to user experience (UX) design. By combining network theory, storytelling, and process mapping, this article provides a practical method of including users’ experiences during the predevelopment stages of building workplace-specific digital technologies. Specifically, this article argues for the collection of user-generated antenarratives as the first step in UX product development and demonstrates how to use those experience-based stories.</jats:p> |