Design Thinking in Technical and Professional Communication: Four Perspectives

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Bibliographic Details
Authors and Corporations: Pope-Ruark, Rebecca
In: Journal of Business and Technical Communication, 33, 2019, 4, p. 437-455
published:
SAGE Publications
Media Type: Article, E-Article

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further information
Physical Description: 437-455
ISSN: 1050-6519
1552-4574
DOI: 10.1177/1050651919854094
published in: Journal of Business and Technical Communication
Language: English
Subjects:
Collection: SAGE Publications (CrossRef)
Table of Contents

<jats:p> In this special issue, we explore design thinking as a broad conceptual process as well as a tool that might align with the work of technical and professional communication (TPC) programs. But what is design thinking? What are the benefits and drawbacks of the process? Can design thinking be used to help students address rhetorical challenges and complex problems? How is design thinking showing up in the field, and does it belong in TPC programs? Four scholars explore these questions in their niche areas: process, usability and user design, technical communication, and industry and programmatic perspectives. </jats:p>