Choi, J.(2013). Analysis of the Interactive Relationship Between Apology and Product Involvement in Crisis Communication : An Experimental Study on the Toyota Recall Crisis: An Experimental Study on the Toyota Recall Crisis. Journal of Business and Technical Communication, 27(1), 3-31. doi:10.1177/1050651912458923

Choi, Jinbong. "Analysis of the Interactive Relationship Between Apology and Product Involvement in Crisis Communication : An Experimental Study On the Toyota Recall Crisis: An Experimental Study On the Toyota Recall Crisis". Journal of Business and Technical Communication, 27.1 ( 2013 ): 3-31.