Authors and Corporations: | , , |
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In: | International Journal of Business Communication, 55, 2018, 4, p. 526-546 |
published: |
SAGE Publications
|
Media Type: | Article, E-Article |
Physical Description: | 526-546 |
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ISSN: |
2329-4884
2329-4892 |
DOI: | 10.1177/2329488415613338 |
published in: | International Journal of Business Communication |
Language: | English |
Subjects: | |
Collection: | SAGE Publications (CrossRef) |
<jats:p> This study investigated how perceptions of supervisor communication competence and source credibility were affected by the valence and synchronicity of a feedback message and the channel used to deliver the feedback message. Results indicated that those receiving feedback preferred phone calls rather than text messages as a channel for managers to deliver feedback. Also, supervisors delivering positive feedback were identified as more positive in general than those delivering negative feedback. Further results and implications are discussed. </jats:p> |