Albers, M J.(2011). Design and Usability: Beginner Interactions with Complex Software. Journal of Technical Writing and Communication, 41(3), 271-287. doi:10.2190/tw.41.3.d
MLA CitationAlbers, Michael J. "Design and Usability: Beginner Interactions With Complex Software". Journal of Technical Writing and Communication, 41.3 ( 2011 ): 271-287.
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