Arrogance and Impotence

<jats:p> It wasn't until I engaged myself in a personal hassle with The Toronto Sun recently that I was forcibly reminded of two things - one, that "the public be damned" is an attitude that still prevails in some newspaper offices and that if you want to complain, the Ontario Press Council may sympathize, but often can't really go to bat for you. Perseverance and general bloody-mindedness are the techniques you really need to get some sort of intelligent response from the paper involved. </jats:p>