Social Networking Sites (SNSs) : Smart Platforms for Public Service Innovation?
Smart Platforms for Public Service Innovation?

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Bibliographic Details
Authors and Corporations: Jalonen, Harri
In: International Journal of Virtual Communities and Social Networking, 8, 2016, 3, p. 1-15
published:
IGI Global
Media Type: Article, E-Article

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further information
Physical Description: 1-15
ISSN: 1942-9010
1942-9029
DOI: 10.4018/ijvcsn.2016070101
published in: International Journal of Virtual Communities and Social Networking
Language: Ndonga
Subjects:
General Medicine
Collection: IGI Global (CrossRef)
Table of Contents

<p>The paper argues that social networking sites (SNS) can be exploited as smart platforms for fostering public service innovation. Exploring and discussing SNSs in public service innovation through the complexity lens, the paper shows that SNSs enable new opportunities and pose new threats, depending on the perspective. The paper speaks for open and democratising innovation, which accentuates that not all ideas and knowledge critical to innovation reside within an organisation, but are dispersed in the organisation's external environment.</p>